IT Support Plans
Do you need basic support on demand only? Or a complete package that allows you to forget the systems and concentrate on your core expertise starting from three levels of support, we customise your package to meet your requirements exactly.
We pride ourselves on flexibility and quality of service response. From micro businesses to large SMB enterprises we have the interest, the technical skills, and above all the people to resolve your issues proactively. We are a small enough team to know your key people, your systems and your specific issues. Proactive remote monitoring tells us most of what is going on with your systems before you know yourselves. It is all about people - ours and yours. The best systems users need support sometimes, and mistakes are made - it is about turning these situations to positive experiences that defines our Helpdesk how can we best help you.Read more
Increasingly there are tools and techniques available at low and no cost to make your life easier and resolve issues, and on our resources page we link to selection of our own papers and external resources that we have selected as being completely safe and very useful.
- How-to's on Windows, Microsoft Office, and other common software packages
- Tech Tools for common requirements
- Security Tools from the major vendors and some lesser known gems
- Utilties for self help
Information is power, and nowhere more so than the IT world. Do take care however that you are sure you understand what you are doing before starting - a little knowledge is a dangerous thing. Always backup, and if in doubt - ask !Read more
Integrity and dedication are the defining characteristics of our team, with the technical competence that has marked our parent company for 25 years.
We do not do anything unless we can do it properly and in a way that meets our customers needs.Read more New Support Ticket
Helpdesk Solutions - we connect to you
- IT Environment SWOT Analysis
- Hardware assessment - life, usability and reliability
- Software Environments assessment
- Data Storage assessment
- Strategies for cost effective risk dispersal and minimisation
- Use the power of the web and systems automation to your great advantage
- CRM/ERP systems advice
- Response automation
- Website integration
- Minimise power usage, whole life costs and wastage
- Low power consumption systems
- Equipment recycling